# Setting up your account
# Create account
To begin using Civillo you must create an account. Your account is linked to you and is global. You will use the one account to access all your Civillo resources.
Go to the Create account (opens new window) page. You can also click Create account in the navigation bar on the sign-in page.
Under Create your Civillo account, enter your Given Name, Last name and Email address, then click Next.
Under Tell us a bit about your work, optionally enter your organization and job title, then click Next. Click Back to change your earlier answers.
Under Secure your account, enter a password. A checklist shows which requirements your password meets. Select Show password to check what you typed.
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Passwords must contain at least 8 characters, an uppercase character, a lowercase character, a number and a symbol.
- Select the reCAPTCHA check box, then click Create. The Create button stays disabled until you complete the reCAPTCHA.
Create your account with a persistent valid email address. Civillo uses your email address if you forget your password and need to recover your account. If you use a temporary email address, you could lose access to your Civillo account and be unable to recover it; e.g an alliance or project base email address.
Civillo uses your personal data in accordance with our privacy policy (opens new window).
- Civillo sends a verification email to the address you provided, and the page shows Check your inbox. Click the link in the email to activate your account. You cannot access your account until you click the link.
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If the verification email does not arrive, check your spam folder. If it still does not arrive, sign in with your email address and password and click Re-send email on the Verify your email address page. See Verifying your email address.
- After you click the link, the Email verified page appears. Click Sign In to Civillo to sign in.
To make changes to your account details, go to your profile (opens new window) page.
# Verifying your email address
You must verify your email address before you can sign in. If you try to sign in before you verify it, Civillo shows the Verify your email address page.
Click Re-send email to receive a new verification link. The New link sent page confirms that Civillo sent the email.
Wait a minute for the email to arrive, and check your spam folder.
Click the link in the email. The Email verified page appears.
Click Sign In to Civillo.
Click Return to Sign In to leave the page without sending another email.
# Signing in
Go to the Civillo sign-in page (opens new window) to sign in. Civillo guides you through one step at a time.
Under Sign in, enter your Email address, then click Next.
Under Welcome, enter your Password, then click Next. Select Show password to check what you typed. To change the email address, click the back arrow next to your email address.
If you have not signed in for a while, Civillo asks you to confirm it's you. Enter the six-digit code that Civillo sent to your email address. Civillo moves on as soon as you enter the last digit.
If you turned on multi-factor authentication, enter the six-digit code from your authenticator app under Multi-factor authentication. Civillo signs you in as soon as you enter the last digit. See MFA setup.
To cancel a code step, click Cancel.
You can also click Sign In with a passkey, below the or separator under the email field, to sign in with your fingerprint, your face, Windows Hello or your device PIN instead of typing your password. See Passkeys.
If your organization uses single sign-on, a Sign in to Civillo window asks how you want to sign in after you enter your email address. Click Continue with Civillo to use your Civillo password, or click Continue with SSO to use your organization's identity provider. Some organizations require single sign-on, and Civillo sends you to the identity provider automatically. See Organization single sign-on.
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If you stay inactive for three minutes on the password or code steps, Civillo ends the attempt and shows You're not signed in. Start again from the email step.
After you sign in, your session remains valid for 30 days. If you use a shared computer, sign out when you finish using Civillo.
# Resetting your password
You can reset your password if you have access to the email address on your account.
On the Welcome step of the sign-in page, click Forgot password?. You can also go to the Reset your password (opens new window) page.
Enter your Email address, then click Send reset link. Click Back to Sign In to cancel.
Check your inbox. The page shows Check your inbox while you wait for the email.
Click the link in the email. Under Create a new password, enter a new password that meets the checklist, then click Update password.
When Password updated appears, click Sign In and sign in with your new password.
# Requesting organization access
If you are a new user to Civillo, you may not have access to any Organizations when you first sign in.
To get access to an organization, you must be an organization administrator or receive an invitation from one. If you work as part of a project that uses Civillo, contact your organization's Civillo coordinator to receive an invitation.
# Finding your way around
Once you have access to an organization, use the navigation bar at the top of every page to reach your projects, administration pages, notifications and account. See The navigation bar.